Returns/Exchanges Defective Products

Return Policy Important Information:

OPENED BOXES CANNOT BE RETURNED UNLESS THE ITEM IS DEFECTIVE.

To return UNOPENED ITEMS, contact us via email us at towablesstore@gmail.com for a Return Authorization. Items must be in UNOPENED and undamaged boxes in resellable condition. A 15% restocking fee will be deducted from the credit as well as actual shipping charges if the order was "Free Shipping".

If you receive a defective item, please email us immediately so the manufacturer can be notified of the defect and a replacement can be arranged. NO RETURNS WILL BE ACCEPTED WITHOUT A RETURN AUTHORIZATION.



Any Refund will be issued by the same method of payment that was used for the original purchase.

Shipping charges WILL NOT be refunded UNLESS the incorrect item has been received or the item is defective.



THERE IS A 15% RESTOCKING FEE FOR RETURN OF NON- DEFECTIVE ITEMS. If there was a shipping charge for the original purchase, the refund will be issued less the 15% restocking fee. If the original purchase had free shipping, a 15% restocking fee as well as the actual original shipping cost will be subtracted from the refund

Items returned to us WITHOUT obtaining a Return Authorization WILL BE REFUSED.



ALL AIRHEAD and SPORTSSTUFF TUBES HAVE A 90-DAY WARRANTY WITH THE MANUFACTURER.

For Sportsstuff defective tubes, please call 800.624.1297 Damage/Exchange Department.

For Airhead defective tubes, please call 800.624.1297 Damage/Exchange Department.






FREE UPS GROUND SHIPPING with Any Size Order
Same Day Shipping-All Towables in Stock

All Products New in Box, Unopened, with Full Factory Warranty
Most Orders ship same or next Business Days
Most orders arrive in 1 to 2 Business Days
*Please note: a VERY FEW Extreme LOCATIONS or SOME orders will arrive in 3-4 Days
Orders are shipped from 10 Regional warehouses:
FL-GA-VA-CT-MI-MN-KS-TX-CA-WA
Sales Tax charged for California Deliveries Only


TO CONTACT US, PLEASE EMAIL US AT towablesstore@gmail.com or call (818)387-6986.